Delete Your Account

SafeNeat allows you to request the complete deletion of your account and all associated data. This page explains how to submit a deletion request, what data is deleted, and any applicable retention periods.

How to Request Account Deletion

1. Send an email to info@safeneat.com from the email address associated with your SafeNeat account, with the subject line "Account Deletion Request".
2. We will verify your identity by confirming the email address matches an active account. You may be asked to confirm the request by replying to a verification email.
3. Once verified, we will process your deletion request. You will receive a confirmation email when the deletion is complete.

Data That Will Be Deleted

When your account is deleted, the following data is permanently removed from our servers:

• Your account information (email, name, hashed password)
• All child profiles and their associated data (name, date of birth, profile photo)
• All activity data (app usage, screen time, blocked-website-domain events)
• All location data and geofence configurations
• All registered devices, device identifiers, and FCM push notification tokens
• All parental rules, alerts, notifications, and AI-generated insights

Data That May Be Temporarily Retained

The following data may be retained for a limited period after account deletion:

• Anonymized crash reports and diagnostic data collected by Firebase Crashlytics — retained per Firebase's standard retention period (typically 90 days). This data does not contain any personally identifiable information.

Deletion Timeline

We will process your deletion request within 30 days of verification. All personal data will be permanently removed from our active systems within this period. Backups containing your data, if any, will be purged within 90 days.

Contact

If you have questions about the deletion process or need assistance, contact us at info@safeneat.com.